Returns & Refund Policy

Our goal is to ensure maximum customer satisfaction. If you wish to return a purchased product, please carefully review the terms and conditions outlined below.

Return Period

Customers have the right to initiate a return within 14 days from the date of receipt of the product. Returned items must be in unused and undamaged condition, in their original packaging, and with all labels, accessories, and accompanying items intact.

Return Shipping Costs

All return shipping costs are borne by the customer. Returned items must be sent via the courier company Speedy to the following address:

Speedy Office
Varna, Troshevo District
9 Radost Street
Bulgaria

Contact Us

If you have any questions regarding the return process, please do not hesitate to contact us.
📞 Phone: +359 876 003 343

Refunds

We will notify you once we have received and inspected your returned item and inform you whether the refund has been approved or rejected.
If approved, the refund will be automatically issued to the original payment method within 10 business days.

Please note that it may take additional time for your bank or credit card provider to process and post the refund.
If more than 15 business days have passed since your return was approved and you have not received your refund, please contact us at info@artyshocks.bg.

Damaged or Incorrect Items

Please inspect your order upon delivery and contact us immediately if the item is defective, damaged, or incorrect, so that we can assess the issue and resolve it promptly.

Non-Returnable Items and Exceptions

Certain types of items are not eligible for return, including but not limited to:

• Perishable goods (such as food, flowers, or plants)

• Custom-made or personalized items

• Personal hygiene products (such as cosmetics)

• Hazardous materials, flammable liquids, or gases

Please contact us if you have any questions or concerns regarding a specific item before initiating a return.

Unfortunately, we do not accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you receive the desired item is to return the original product. Once the return has been approved, you may place a new, separate order for the replacement item.